Return & Refund Policy

Return Policy

We provide a 14-day return policy for eligible items. This means you have 14 days from the day you receive your order to request a return.

To be eligible for a return, items must be in their original condition: unused, with tags intact, and in the original packaging. A receipt or proof of purchase is also required.

For change-of-mind returns, the following conditions apply:

• Items must be returned in their ORIGINAL packaging. Returns without the original packaging will not be accepted
• Customers must request a return in writing within 14 days of receiving the order.
• The customer is responsible for all shipping costs associated with change-of-mind returns.

If your return is approved, we will provide instructions on where and how to send your package. Items sent back without prior approval will not be processed.

For any inquiries, please contact us at info@tcgarmour.com.au.

Cancellations and Refunds

If you wish to cancel an order, please email us at info@tcgarmour.com.au as soon as possible. Orders not yet processed can be canceled free of charge. If the order has already been processed or shipped, cancellation may not be possible, and the cost of purchase will apply.

We will confirm your cancellation via email. Approved refunds will be issued to your original payment method within 7 business days. Please note that additional time may be required for your bank or credit card provider to process and post the refund.

If you have not received your refund within 15 business days after approval, contact us at info@tcgarmour.com.au.