FAQ

Q: How long will it take for my items to arrive?

We understand how important it is to receive your orders quickly. Here’s an overview of our delivery timeframes:

  • Metro Areas 3-5 business days
  • Regional Areas: 5-7 business days
  • Remote Areas: Delivery time will be provided with your quote.

Q: Will I receive a confirmation email when I place my order?

Yes! After placing your order, you’ll receive a confirmation email that confirms we’ve received your order and pre-authorized your payment. We’ll then verify item availability, If the item is unavailable or backordered, we’ll void the pre-authorization and notify you via email. For items ready for immediate dispatch, payment will be processed, and your order prepared for shipping.

Q: What happens if I want to cancel my order?

If you need to cancel an order, please email us at info@tcgarmour.com.au as soon as possible. If the order hasn’t been processed, we can cancel it free of charge. However, if it has already been processed or shipped, you’ll be responsible for the purchase cost.

We’ll notify you once your cancellation is confirmed. Approved refunds will be processed to your original payment method within 7-10 business days. Note that banks and credit card providers may take additional time to process and post refunds. If more than 10 business days have passed since your refund approval and you still haven’t received your funds, please contact us at info@tcgarmour.com.au.

Q: How can I contact you for other questions or issues?

If you have any additional questions or need assistance, please don’t hesitate to reach out to us:

We value your feedback and are here to help with any concerns or inquiries!